Customer Success Representative / Account Manager

Overview

We are seeking experienced Customer Success Representatives and Account Managers based in India to strengthen our global customer-facing organization. This role is responsible for building strong client relationships, ensuring customer satisfaction, managing key accounts, and driving customer retention. The ideal candidate is a proactive communicator with a proven track record of delivering exceptional customer service while partnering cross-functionally to resolve issues and identify growth opportunities.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain long-term client relationships through proactive communication.
• Manage the customer lifecycle, including onboarding, adoption, retention, and renewals.
• Resolve customer inquiries and escalations while ensuring timely follow-up.
• Collaborate with Operations, Sales, and internal support teams to deliver exceptional customer experiences.

Pay and Benefits