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    Citilink

    Connecting Indonesia and Asia with affordable, reliable, and efficient air travel

    Departures:250
    Citilink logo features the companys name in a stylized font with a subtle blue and white color scheme reflecting the brand
    A Citilink aircraft rolls along the runway with blurred motion emphasizing speed and movement of the plane

    Company Overview

    Citilink is an Indonesian low-cost airline headquartered in Jakarta and operates as a subsidiary of Garuda Indonesia. It offers city-to-city domestic and regional flights, focusing on efficiency and value for travelers. Citilink is known for its expansive domestic network and strong market presence in Indonesia.

    Sources:Citilink Official Website

    Leadership & Employees

    Citilink employs approximately 1,800 people globally.

    Employee Statistics:

    • Total Employees: ~1,800 globally
    • Pilots: ~450
    • Flight Attendants: ~1,200

    Equipment & Technology

    Citilink operates a modern, fuel-efficient fleet primarily composed of Airbus A320 family aircraft, supporting both passenger and cargo operations. The airline utilizes advanced aircraft maintenance systems to optimize fleet reliability and safety. It has integrated digital platforms for bookings, check-in, and operational logistics, enhancing passenger experience and operational throughput. Innovation initiatives include mobile app enhancements, investment in sustainability programs, and continuous upgrades to in-flight and ground service technology.

    Citilink aircraft fleet and equipment

    Fleet Composition:

    Total Aircraft: 62

    Aircraft TypeQuantity
    Airbus A320-2001
    Airbus A320neo1
    ATR 72-6001

    Average Fleet Age: 7.5 years

    Warehouses & Logistics Hubs

    Citilink provides comprehensive logistics and ground support for its operations, including optimized cargo management and spare parts logistics for fleet reliability. Its main hubs are strategically located to facilitate quick turnaround and integrated supply chain solutions for domestic and regional aviation. The carrier applies innovative logistics technology to streamline baggage and cargo handling processes. Partnerships with airport authorities and logistics providers enhance its ability to deliver efficient ground support and hub operations across Indonesia.

    Key Hub Locations:

    LocationTypeFacilities
    Soekarno-Hatta International Airport (CGK)mainMain hub facilities
    Juanda International Airport (SUB)mainMain hub facilities

    Global Locations & Network

    Citilink operates a broad domestic flight network with limited but growing regional connectivity in Southeast Asia. Strategic coverage of key Indonesian cities and several international routes in Asia enables the airline to serve as a vital connector for business and leisure travelers. The airline leverages its status as a subsidiary of Garuda Indonesia to access wider aviation partnerships and shared operational resources. While primarily focused on domestic markets, Citilink is making measured expansions into international destinations. The airline's logistics and route planning aim to optimize asset utilization and supply chain connections for freight and passenger needs. Its agile network strategy provides competitive advantages in the dynamic Southeast Asian aviation marketplace.

    Citilink global network and routes map

    Financial Metrics & Stability

    Citilink maintains a strong presence in the Indonesian low-cost airline market, backed by the Garuda Indonesia Group. The airline has demonstrated increasing revenue trends in line with air travel demand recovery in Southeast Asia. Strategic cost management and operational efficiencies support Citilink in maintaining a financially resilient position. The carrier continues to focus on profitability and market share growth as part of its group strategy.

    Key Financial Metrics:

    MetricValue
    Annual Revenue$0.6 billion
    Profit Margin4.7%
    Net Profit$27.0 million
    Financial Year2024

    Service Portfolio

    Citilink delivers an integrated portfolio of airline services with a focus on reliability, comfort, and value. The carrier provides economy and business class services, streamlined cargo solutions for express logistics, and comprehensive ground handling support. Its maintenance operations ensure safety and minimize downtime, supporting seamless travel and logistics for partners and passengers. Digital and self-service features enhance convenience for travelers. The airline's service approach extends beyond passenger travel to include tailored solutions for aviation partners and supply chains.

    Our Services:

    Economy Class

    Passenger Service: Economy Class

    Business Class

    Passenger Service: Business Class

    Express cargo

    Cargo Service: Express cargo

    General cargo

    Cargo Service: General cargo

    Priority baggage service

    Cargo Service: Priority baggage service

    Maintenance

    Additional Service: Maintenance

    Ground handling

    Additional Service: Ground handling

    Aviation consulting

    Additional Service: Aviation consulting