Chewy.com

    Leading online pet retailer with nationwide fulfillment network serving millions of pet parents

    Headquarters:Plantation, FL
    The Chewy logo features the brands name in a distinctive playful font with a blue and orange color scheme representing the
    12.1BLatest US Revenue
    12.1BLatest Worldwide Revenue
    0Number of US Stores
    Nationwide Distribution Network
    Nationwide Distribution Network Chewy operates multiple fulfillment centers across the United States to ensure fast delivery of pet products to customers nationwide with 98.9% on-time delivery performance.
    Same-Day Processing Advanced warehouse management systems enable same-day order processing and fulfillment for most orders, ensuring quick turnaround times for pet parents.
    Same-Day Processing
    Autoship Program Automated recurring order system allows customers to receive regular deliveries of pet essentials with 5% savings, creating predictable demand for vendor partners.
    Autoship Program

    Chewy.com Vendor Policies Social Compliance

    Chewy.com policies and guidelines
    Comprehensive policies ensuring ethical sourcing, quality standards, and compliance for all vendor partners.
    Social Compliance

    All suppliers must complete annual social compliance audits

    Minimum worker age of 16 years or local legal requirement

    Facility tours required to evaluate labor and human rights practices

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    Ethics & Integrity

    Compliance with all applicable national and local laws required

    Zero tolerance for bribery, corruption, or improper payments

    Fair dealing and trade practices must be maintained

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    EDI Integration

    Electronic Data Interchange required for order processing

    850 purchase orders must use 5010 version specification

    Real-time inventory updates and shipment confirmations mandatory

    Vendor Application

    Complete Chewy's vendor application through the Partner Portal with business documentation, product catalogs, and company credentials.

    Vendor Application

    Complete Chewy's vendor application through the Partner Portal with business documentation, product catalogs, and company credentials.

    Product Evaluation

    Submit products for Chewy's quality evaluation process, meet safety standards, and provide required product photography and specifications.

    System Integration

    Establish EDI connections, integrate inventory management systems, and complete technical setup for order processing and fulfillment.

    Launch Partnership

    Finalize pricing agreements, launch products on Chewy.com platform, and begin ongoing vendor relationship management and support.

    Performance Monitoring

    Monitor key vendor performance indicators including on-time delivery rates, order accuracy, customer satisfaction scores, and inventory management through Chewy's vendor portal.

    Performance Monitoring

    Audit Process 2

    Access comprehensive guides for optimizing product listings, managing seasonal demand, implementing effective pricing strategies, and maintaining high customer satisfaction ratings.

    Audit Process 2

    Integrations

    DSCO/Rithum Platform

    Primary integration platform for supplier connections, handling inventory updates, order management, shipment notifications, and invoice processing with real-time data exchange.

    EDI Integration

    Electronic Data Interchange system supporting 850 purchase orders (5010 version), 846 inventory updates, 856 shipment confirmations, and 810 invoices through certified partners.

    Vendor Partner Portal

    Web-based portal for vendor onboarding, document management, performance tracking, and ongoing communication with Chewy's merchandising and supply chain teams.

    Resources

    Access comprehensive resources and tools

    Portals

    Vendor Partner Portal

    Central hub for vendor onboarding and management

    Affiliate Program

    Partner program with 4% commission structure

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    Performance Analytics

    Track sales metrics and vendor performance

    Guides & Documentation

    Drop-Ship Guidelines

    Comprehensive vendor playbook for drop-ship operations

    EDI Specifications

    Technical documentation for electronic data interchange

    Vendor Support

    Help documentation and support resources

    Regulatory

    FDA Compliance

    Federal regulations for pet food and animal products

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    CPSC Standards

    Consumer product safety standards for pet accessories

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    FTC Guidelines

    Federal trade commission guidelines for pet product marketing

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    Audit & Certification

    SGS Certification

    Global inspection and certification services for pet products

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    Intertek Testing

    Product safety testing and certification for pet accessories

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    UL Solutions

    Safety certification for electronic pet products and toys

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    Vendor Tools & APIs

    DSCO API

    Integration API for inventory and order management

    EDI Tools

    Electronic data interchange processing tools

    Integration Support

    Technical support for system integrations

    Additional Support

    UNIS Integration Support

    Get help with UNIS platform integration and channel connectivity.

    Contact UNIS Support

    Frequently Asked Questions for Chewy.com Vendors

    Common questions about partnering with Chewy.com and vendor requirements