PetSmart

    North America's largest pet specialty retailer with comprehensive vendor programs and EDI integration.

    Headquarters:Phoenix, AZ
    The Petsmart logo features the companys name in bold red letters with a stylized blue paw print beneath it
    9.9BLatest US Revenue
    10.2BLatest Worldwide Revenue
    1680Number of US Stores
    Multi-Channel Distribution Network
    Multi-Channel Distribution Network PetSmart operates 7 distribution centers across North America supporting over 1,680 stores with automated inventory management and same-day delivery capabilities in 16 markets.
    Direct Store Delivery Programs Streamlined delivery programs enabling vendors to ship directly to PetSmart stores and distribution centers with strict OTIF requirements and automated tracking systems.
    Direct Store Delivery Programs
    Omnichannel Fulfillment Solutions Integrated online and in-store fulfillment supporting petsmart.com orders, curbside pickup, subscription services, and scheduled delivery options for pet parents.
    Omnichannel Fulfillment Solutions

    PetSmart Vendor Compliance Requirements Product Quality & Safety

    PetSmart policies and guidelines
    Comprehensive vendor policies covering product quality, EDI compliance, and ethical business practices.
    Product Quality & Safety

    Comply with current good manufacturing practices (cGMP) and product testing requirements

    Meet applicable FDA, CPSC, and industry-specific regulations

    Provide detailed product specifications and safety documentation

    EDI & Technical Integration

    Implement required EDI transactions including 850, 855, 856, 810, and 997 documents

    Use GS1-128 barcode shipping labels with proper formatting and placement

    Maintain 4x6 inch carton labels with all mandatory data elements

    Ethical Business Practices

    Adhere to PetSmart Supplier Code of Conduct covering labor practices and environmental responsibility

    Obtain pre-approval for any subcontracting arrangements

    Implement data security measures and confidentiality protocols

    Vendor Registration & Application

    Complete registration through Ariba Commerce Cloud platform and submit comprehensive business documentation including financial statements and certifications.

    Vendor Registration & Application

    Complete registration through Ariba Commerce Cloud platform and submit comprehensive business documentation including financial statements and certifications.

    Product Evaluation & Category Review

    Submit products for PetSmart category manager evaluation, provide samples, and demonstrate alignment with current market demands and quality standards.

    EDI Integration & System Setup

    Establish EDI connections, configure required transaction sets, and complete testing of all electronic data interchange processes with PetSmart systems.

    Launch & Performance Monitoring

    Execute first orders, monitor key performance indicators including OTIF metrics, and establish ongoing communication channels with category managers.

    Performance Monitoring

    PetSmart tracks vendor performance through comprehensive scorecards measuring OTIF delivery rates, quality metrics, and compliance adherence with quarterly business reviews and improvement plans.

    Performance Monitoring

    Audit Process 2

    Successful PetSmart vendors focus on innovation, competitive pricing, strong track records, and strategic partnerships while maintaining consistent product availability and quality standards.

    Audit Process 2

    Integrations

    Ariba Commerce Cloud Platform

    Primary vendor management system for registration, proposal submissions, contract management, and ongoing business communications with PetSmart category managers.

    EDI Integration Network

    Electronic Data Interchange system supporting purchase orders, acknowledgments, advance ship notices, and invoicing with automated transaction processing and validation.

    Distribution Center Network

    Seven strategically located distribution centers providing automated receiving, inventory management, and shipping coordination for North American store network.

    Resources

    Access comprehensive resources and tools

    Portals

    PetSmart Vendor Portal

    Centralized platform for accessing PetSmart managed applications and vendor resources

    Ariba Supplier Network

    Registration and procurement platform for vendor onboarding and business transactions

    Performance Dashboard

    Real-time access to sales data, inventory levels, and performance metrics

    Guides & Documentation

    Supplier Code of Conduct

    Comprehensive guide covering ethical business practices and compliance requirements

    Packaging & Labeling Guidelines

    Detailed specifications for carton labeling, GS1-128 barcodes, and shipping requirements

    EDI Implementation Guide

    Technical documentation for electronic data interchange setup and testing procedures

    Regulatory

    FDA Compliance

    Federal regulations for pet food safety, labeling, and manufacturing standards

    Visit Resource

    CPSC Standards

    Consumer Product Safety Commission requirements for pet toys and accessories

    Visit Resource

    FTC Guidelines

    Federal Trade Commission advertising and marketing guidelines for pet products

    Visit Resource

    Audit & Certification

    SGS Certification

    Third-party testing and certification services for product quality and safety verification

    Visit Resource

    Intertek Testing

    Independent quality assurance and testing services for retail product compliance

    Visit Resource

    UL Solutions

    Safety certification and testing for electrical and electronic pet products

    Visit Resource

    Vendor Tools & APIs

    EDI Transaction Processing

    Automated system for purchase orders, invoices, and shipping notifications

    Inventory Management API

    Real-time inventory tracking and demand forecasting integration

    Vendor Management Tools

    Performance monitoring, compliance tracking, and communication platforms

    Additional Support

    Support Portal

    Access additional support resources

    Contact Support

    UNIS Integration Support

    Get help with UNIS platform integration and channel connectivity.

    Contact UNIS Support

    Frequently Asked Questions for PetSmart Vendors

    Common questions about partnering with PetSmart and supply chain optimization services