True Value Co.

    Hardware cooperative serving 4,500+ independent stores with wholesale distribution and vendor support

    Headquarters:Chicago, IL
    A stylized logo featuring the words True Value in a bold font with a shield emblem indicating trustworthiness and value
    2.1BLatest US Revenue
    10BLatest Worldwide Revenue
    4500Number of US Stores
    Regional Distribution Network
    Regional Distribution Network True Value operates 13 strategically located regional distribution centers across North America, ensuring efficient product flow to independent hardware stores with optimized inventory management and reduced shipping times.
    Wholesale Cooperative Model As a retailer-owned cooperative, True Value provides comprehensive wholesale services to independent hardware stores, offering competitive pricing, bulk purchasing power, and coordinated supply chain management.
    Wholesale Cooperative Model
    Hub-and-Spoke Distribution True Value's modern hub-and-spoke distribution model, anchored by their 1.4 million square foot Pennsylvania facility, services approximately 1,000 stores with streamlined logistics and faster order fulfillment.
    Hub-and-Spoke Distribution

    True Value Co. Vendor Requirements Data Requirements & Product Information

    True Value Co. policies and guidelines
    Comprehensive vendor policies ensuring quality standards and operational compliance across all product categories
    Data Requirements & Product Information

    Provide accurate and timely supplier contact and company information

    Submit complete product data through Vendor Managed Data (VMD) system

    Maintain up-to-date item specifications, pricing, and inventory data

    Compliance & Documentation

    Complete vendor application with business documentation and references

    Maintain current tax exemption certificates and regulatory compliance

    Promptly notify True Value of any federal, state, or local regulatory changes

    EDI & Transaction Requirements

    Support required EDI transactions including 810 Invoice, 850 Purchase Order, 856 Ship Notice

    Maintain accurate shipment tracking and delivery confirmation

    Follow True Value's transaction processing and payment terms

    Vendor Application Process

    Complete True Value's comprehensive vendor application including business information, references, tax documentation, and financial details through their vendor portal system.

    Vendor Application Process

    Complete True Value's comprehensive vendor application including business information, references, tax documentation, and financial details through their vendor portal system.

    Product Evaluation & Approval

    Submit product samples and specifications for True Value's merchandising team evaluation, ensuring alignment with their quality standards and customer needs.

    System Integration & Setup

    Establish EDI connections through TrueCommerce platform, configure Vendor Managed Data system access, and complete technical integration testing.

    Launch & Relationship Management

    Begin product distribution through True Value's network, establish ongoing communication with merchandising contacts, and optimize performance metrics.

    Performance Monitoring

    True Value tracks vendor performance through comprehensive scorecards measuring delivery accuracy, product quality, and compliance metrics to ensure optimal service to their retail network.

    Performance Monitoring

    Compliance Monitoring

    Successful True Value vendors maintain excellence through timely shipments, accurate documentation, and proactive communication, with compliance programs currently paused through August 2025.

    Compliance Monitoring

    Integrations

    TrueCommerce EDI Platform

    True Value utilizes TrueCommerce for comprehensive EDI integration, supporting purchase orders, invoices, ship notices, and automated transaction processing with their vendor network.

    Vendor Managed Data System

    VMD system streamlines product information management, allowing vendors to maintain accurate item data, pricing, specifications, and inventory levels in real-time.

    Regional Distribution Centers

    Network of 13 regional distribution facilities provides localized inventory management and efficient product flow to True Value's 4,500+ independent retail locations.

    Resources

    Access comprehensive resources and tools

    Portals

    Vendor Online Portal

    Access vendor-specific resources, documentation, and support

    Visit Resource

    Partner Support Center

    Dedicated support for vendor inquiries and relationship management

    Performance Dashboard

    Track vendor metrics and compliance scorecards

    Guides & Documentation

    Vendor Partnership Guide

    Comprehensive guide to True Value partnership requirements

    Visit Resource

    Supplier Policies Manual

    Detailed policies and procedures for True Value suppliers

    EDI Integration Documentation

    Technical requirements for EDI transaction processing

    Regulatory

    FDA Compliance

    Food and Drug Administration guidelines for applicable products

    Visit Resource

    CPSC Standards

    Consumer Product Safety Commission requirements for hardware products

    Visit Resource

    FTC Guidelines

    Federal Trade Commission business guidance and compliance

    Visit Resource

    Audit & Certification

    SGS Certification

    Global inspection, verification, testing and certification services

    Visit Resource

    Intertek Testing

    Quality assurance and testing solutions for retail products

    Visit Resource

    UL Solutions

    Safety certification and testing for electrical and hardware products

    Visit Resource

    Vendor Tools & APIs

    VMD System API

    Vendor Managed Data system integration and automation

    EDI Transaction Hub

    Electronic Data Interchange processing and management

    Inventory Management Tools

    Real-time inventory tracking and management systems

    Additional Support

    Support Portal

    Access additional support resources

    Contact Support

    UNIS Integration Support

    Get help with UNIS platform integration and channel connectivity.

    Contact UNIS Support

    Frequently Asked Questions for True Value Co. Vendors

    Common questions about partnering with True Value Co. and their vendor requirements