Company Overview

Toll Group is a leading logistics and transportation company headquartered in Melbourne, Australia, with origins dating back to 1888. The company operates a global freight forwarding and supply chain network spanning 150 countries, employs over 16,000 people, and serves more than 20,000 customers across diverse sectors.

Key Leadership

Executive Team:

CEO: Thomas Knudsen
CFO: Gregg Ziegler

Employee Demographics:

Global Workforce: 16,000

Equipment & Infrastructure

Specialized Equipment:

Aircraft Fleet: Operating a fleet including ATR 42, Boeing 737-800, AW139 and B412 helicopters for freight, emergency medical, and defense services across Australia

Technology Platforms:

Mendix Low-Code Platform: Enables rapid development and deployment of custom business applications, streamlining workflows, digitizing manual processes, and empowering both IT and non-IT staff to build solutions for operational efficiency.

Warehouses & Logistics Hubs

Major Facilities:

Toll City: Flagship logistics hub in Singapore spanning over 1,100,000 square feet across five warehouse floors, serving as a critical gateway for regional and international trade
Tullamarine Healthcare Facility: 10,000-square-metre state-of-the-art healthcare logistics site near Melbourne Airport, supporting warehousing and distribution of medical supplies

Certifications:

ISO 27001: International standard for information security management systems (ISMS), demonstrating that Toll Group has implemented best-practice information security policies and processes to protect critical business information assets.

Operational Capabilities:

Trading Volume: $400 million traded on September 4, 2025, a 30.75% increase from the previous day
Asset-Light Logistics Model: Operations leverage third-party logistics partnerships for scalable, cost-efficient infrastructure
Warehouse Management Expertise: Competitive advantage in flexible warehousing and cross-border shipping services

warehouses and logistics hubs showcasing modern distribution centers, automated facilities, and supply chain infrastructure

Global Locations & Network

Extensive global network connecting businesses worldwide with reliable logistics solutions.

Geographic Scope:

Toll Group operates a global logistics and freight forwarding network spanning 150 countries, with dual headquarters in Melbourne and Singapore and more than 16,000 employees across 500 sites. Its operations cover contract logistics and freight forwarding in the Asia Pacific, Europe, Middle East, Africa, and North America, serving over 20,000 customers worldwide.

Strategic Hubs:

Singapore, Singapore: Toll City is the flagship logistics hub spanning over 1,100,000 square feet across five warehouse floors, serving as a critical gateway for regional and international trade in Asia with advanced automation and multimodal transport solutions.
Melbourne, Australia: As the headquarters for Toll Resources & Government Logistics, this location manages integrated logistics solutions for the oil, gas, mining, and government sectors, supporting major industrial supply chains across Australia and internationally.
Hong Kong, China: The regional headquarters for Toll Global Forwarding, this hub coordinates international freight forwarding and supply chain management across Asia, Europe, North America, and the Middle East, handling significant air and ocean freight volumes.
Shanghai, China: Toll operates more than 20 logistics facilities in mainland China, with Shanghai serving as a major distribution center enabling delivery to over 1,600 cities and supporting rapid fulfillment across the Pan-China region.
Bangkok, Thailand: Toll’s logistics hub in Bangkok enables delivery to all provinces within 72 hours and supports over 4,000 drop points, making it a key node for supply chain operations in Southeast Asia.
Jakarta, Indonesia: With six distribution centers in Indonesia, Toll’s Jakarta hub is central to its logistics network, supporting warehousing, transport, and distribution throughout the country and the region.

Partnerships:

Toll Group’s strategic partnerships and alliances include a joint venture with Wise Express to enhance cross-border e-commerce logistics between China and Japan, a four-year global talent acquisition partnership with AMS, and collaborative initiatives with major clients such as Coca-Cola Europacific Partners to optimize regional distribution and sustainability efforts.

Carrier Partners & Alliances

Strategic partnerships and alliances that enhance our global reach and service capabilities.

Strategic Partnerships:

Partner	Type
BlueScope Steel	Alliance
AMS (Alexander Mann Solutions)	Service Partner
CWT-SML Logistics	Joint Venture
We Are Mobilise	Alliance
Japan Post Holdings	Acquisition

Service Portfolio

Comprehensive range of logistics and transportation services tailored to meet diverse customer needs.

Core Services:

Freight Forwarding: Comprehensive air, sea, and land transportation services including document management, customs brokerage, and international logistics solutions

Value-Added Services:

Co-packing: Toll Group offers co-packing services, which involve assembling, packaging, and preparing products according to client specifications, adding value by enabling customized product presentation and efficient distribution.
Kitting: Toll Group provides kitting services, combining multiple items into ready-to-ship kits, which streamlines order fulfillment and enhances operational efficiency for clients.

Digital Offerings:

Descartes Cargo Booking Solution: Cloud-based platform for instant quotes, online shipment booking, management, and real-time analytics
Mendix Low-Code Platform: Rapid application development platform replacing manual processes with digital solutions for operational efficiency

Industry Reputation & News

Recognition and achievements that demonstrate our commitment to excellence and innovation.

Awards & Recognition:

Australian Defence Industry Awards 2023 – Prime Contractor of the Year: Recognizes Toll Government and Defence for outstanding relocation and removal services for over 23,000 Australian Defence Force personnel and their families.

Recent Developments:

Expansion in Asia and Southeast Asia: Toll Group has significantly expanded its footprint in Asia, growing its physical presence by 17% and establishing new sites in key markets such as Singapore, Malaysia, Thailand, Indonesia, India, and China. This expansion, supported by a A$100 million loan from Export Finance Australia, is strengthening trade connectivity and opening new opportunities for Australian exporters in the region.

Analysis & Future Outlook

Strategic vision and future initiatives that will shape the next generation of logistics services.

Strengths:

Global Network & Local Expertise: Toll Group leverages a comprehensive global service network combined with deep local-market insights, enabling it to deliver integrated logistics solutions across air, sea, and land transportation, warehousing, and supply chain management for diverse business sizes.

Weaknesses:

Limited brand recall: Despite being a leading industry player, Toll Group suffers from limited brand recognition, which can hinder its ability to attract new customers and differentiate itself in a competitive market.

Opportunities:

Expansion in Asia-Pacific: Toll Group can capitalize on strong growth and increasing demand in Asia by investing further in regional infrastructure and joint ventures, such as its partnership with Wise Express to enhance cross-border e-commerce logistics between China and Japan.

Risks:

Market Demand Risk: Toll Group faces the risk that fluctuations in user demand for toll services can impact revenue, especially if economic conditions or regulatory changes reduce traffic volumes.

Strategic Initiatives:

Investing in Battery-Electric Heavy Vehicles: Toll Group is investing AU$67 million in battery-electric heavy vehicles and charging infrastructure to decarbonise its fleet and reduce emissions, positioning itself as a leader in sustainable logistics.

Toll Group