Company Overview

The United States Postal Service (USPS) is an independent agency of the U.S. federal government responsible for providing postal services across the United States and its territories. Established in 1775 and formalized as an independent agency in 1971, USPS operates the largest non-military logistical network in the country and delivers mail to over 164 million addresses, maintaining a legal monopoly on traditional letter delivery.

Key Leadership

Executive Team:

CEO: David Steiner
CFO: Luke Grossmann
COO: Doug Tulino

Employee Demographics:

Global Workforce: 637,983

Equipment & Infrastructure

Specialized Equipment:

Ground Vehicle Fleet: Operating over 235,000 vehicles as of 2024, including Chevrolet/Grumman LLVs, Ford-Utilimaster FFVs, and new Oshkosh NGDVs with both gasoline and electric models
Aircraft Fleet (Contracted): USPS contracts air cargo transport to carriers such as UPS, which operates hundreds of flights weekly to move USPS mail across the United States

Technology Platforms:

Enterprise Data Warehouse (EDW): Centralized data platform integrating information from over 136 source systems, supporting business intelligence, reporting, and cross-functional access for retail, financial, logistics, facilities, and human resources operations

Warehouses & Logistics Hubs

Major Facilities:

Charlotte Regional Processing & Distribution Center (RPDC): Major USPS hub in Charlotte, North Carolina, recently established in a large leased facility to consolidate regional mail and package processing operations
Baltimore Sorting & Delivery Center (S&DC): Large-scale facility in Baltimore, Maryland, serving multiple ZIP codes and consolidating delivery units to streamline last-mile mail and package delivery

Certifications:

ISO 9001: Quality Management System certification focused on customer satisfaction and quality management for postal services.

Operational Capabilities:

Total Mail and Package Volume: 106.7 billion pieces projected for FY 2025
On-Time Delivery Percentage: Percentage of mail delivered on time, measured against service targets
Total Work Hours: 1,135 million work hours projected for FY 2025

warehouses and logistics hubs showcasing modern distribution centers, automated facilities, and supply chain infrastructure

Global Locations & Network

Extensive global network connecting businesses worldwide with reliable logistics solutions.

Geographic Scope:

The United States Postal Service operates the world’s largest postal network, delivering to nearly 169 million addresses across the United States and its territories and processing 44% of the world’s mail volume. Internationally, USPS offers shipping services to almost every country and territory worldwide, though its primary operational strength and infrastructure remain focused on domestic coverage.

Strategic Hubs:

Atlanta, USA: The Palmetto Regional Processing and Distribution Center serves as the backbone for the Atlanta region, aggregating all mail and packages for dispatch and acting as a gateway for destinating letter mail, supporting high-volume operations across multiple local processing centers.
Richmond, USA: The Sandston Regional Processing and Distribution Center is the central hub for the Richmond region, handling large-scale mail and package sorting and distribution, and connecting with local centers in Norfolk and Rocky Mount to ensure efficient regional coverage.
Los Angeles, USA: The Los Angeles Regional Processing and Distribution Center is a major hub for Southern California, processing vast quantities of mail and packages daily and serving as a critical link for both local and national USPS logistics.
Chicago, USA: The Chicago Regional Processing and Distribution Center is a key Midwest hub, managing high-capacity mail and package flows and supporting extensive delivery routes throughout Illinois and neighboring states.
Dallas, USA: The Dallas Regional Processing and Distribution Center is a strategic hub for Texas, facilitating the sorting and distribution of millions of mail pieces and packages, and ensuring timely delivery across the region.
New York, USA: The New York Regional Processing and Distribution Center is a vital hub for the Northeast, handling massive volumes of mail and packages and serving as a central node for USPS operations in one of the country’s busiest metropolitan areas.
Philadelphia, USA: The Philadelphia Regional Processing and Distribution Center plays a crucial role in the Mid-Atlantic region, managing large-scale mail and package distribution and supporting efficient delivery throughout Pennsylvania and surrounding states.
Miami, USA: The Miami Regional Processing and Distribution Center is the primary hub for South Florida, processing significant mail and package volumes and serving as a gateway for both domestic and international shipments.
San Francisco, USA: The San Francisco Regional Processing and Distribution Center is a major West Coast hub, facilitating high-capacity mail and package sorting and distribution for California and neighboring states.
Denver, USA: The Denver Regional Processing and Distribution Center is a central hub for the Rocky Mountain region, supporting efficient mail and package processing and distribution across Colorado and adjacent areas.

Carrier Partners & Alliances

Strategic partnerships and alliances that enhance our global reach and service capabilities.

Strategic Partnerships:

Partner	Type
Amazon	Service Partner
FedEx	Service Partner
UPS	Service Partner
Walmart	Service Partner
Election Assistance Commission	Alliance

Service Portfolio

Comprehensive range of logistics and transportation services tailored to meet diverse customer needs.

Core Services:

Priority Mail: Fast domestic shipping service offering delivery in 1-3 business days, includes tracking and up to $100 insurance, with flat rate and weight-based options.

Value-Added Services:

Registered Mail: Provides maximum security for valuable items by allowing them to be insured for up to $50,000, with tracking and proof of delivery, adding value through enhanced protection and accountability.
Free Package Pickup: Allows customers to schedule free carrier pickup of parcels from any delivery point nationwide, adding value by offering convenient, no-cost returns and shipping options.

Digital Offerings:

PC Postage: Allows users to purchase and print postage from their computer and the internet using USPS-approved software.
Every Door Direct Mail (EDDM) Online Tool: Enables businesses to create, prepare, and target direct mail campaigns online by selecting specific carrier routes and generating required documentation.

Industry Reputation & News

Recognition and achievements that demonstrate our commitment to excellence and innovation.

Awards & Recognition:

Delivering for America Partnership for Excellence Award: Recognizes companies and partners for significant contributions to the mailing and shipping industry, highlighting innovation, safety, and commitment to excellence.

Recent Developments:

Service Standard Refinements: USPS implemented major changes to its service standards in two phases (April 1 and July 1, 2025), introducing new online tools and a fact sheet to help customers determine expected delivery times. These changes are projected to save at least $36 billion over ten years, improve delivery predictability, and expand 2-3 day turnaround service for local and regional mail.

Analysis & Future Outlook

Strategic vision and future initiatives that will shape the next generation of logistics services.

Strengths:

Nationwide Coverage: USPS is the only delivery service that reaches every address in the United States, including rural and remote areas, ensuring universal access to mail and package delivery.

Weaknesses:

Financial Losses: USPS faces persistent and growing financial deficits, with a reported $9.5 billion loss in 2024 driven by pension obligations, rising labor costs, and declining first-class mail volume.

Opportunities:

Email Management Services for SMBs: USPS could expand into digital services by offering email management solutions to small and medium businesses, leveraging its trusted relationships and daily access to these customers to support customer retention and acquisition.

Risks:

Financial Losses: The United States Postal Service faces significant and increasing net losses, with a $3.1 billion loss reported in the third quarter of fiscal year 2025, highlighting ongoing financial instability.

Strategic Initiatives:

Financial Sustainability: The USPS aims to achieve break-even operating performance over the next 10 years through cost and revenue improvement strategies, as well as regulatory and legislative actions.

United States Postal Service