Company Overview

United Parcel Service, Inc. (UPS) is the world’s largest logistics and courier company, specializing in freight and parcel delivery as well as supply chain and logistics solutions for a wide range of industries. Founded in 1907 in Seattle and headquartered in Atlanta, UPS operates in over 220 countries and territories, delivering an average of 22.4 million packages per day and generating $91.1 billion in revenue in 2024.

Key Leadership

Executive Team:

CEO: Carol B. Tomé
CFO: Brian Dykes
COO: Paul Stouffer

Employee Demographics:

Global Workforce: 490,000

Equipment & Infrastructure

Specialized Equipment:

Aircraft Fleet: Operating 292 aircraft as of April 2025, including Boeing 747-8F , Boeing 757-200PF , Boeing 767-300F , Airbus A300-600RF , and McDonnell Douglas MD-11F
Ground Vehicles: Operating a large fleet of delivery trucks and vans for ground logistics, numbering in the tens of thousands globally

Technology Platforms:

Worldport: Fully automated package handling and global air hub facility in Louisville, capable of processing hundreds of thousands of packages per hour with advanced sorting, bar code technology, and IT systems for rapid customs and logistics operations
Harmonized Enterprise Analytics Tool (HEAT): Business intelligence platform using advanced predictive analytics and over a billion data points to provide precise forecasting, real-time network visibility, and control over package movement throughout UPS’s global logistics network

Warehouses & Logistics Hubs

Major Facilities:

UPS Worldport: Louisville, Kentucky; largest automated package sorting facility in the world, spanning 240 hectares and capable of handling over 400,000 packages per hour
UPS Labport: Louisville, Kentucky; specialized life sciences and biotech logistics hub, opened in 2022, generating nearly 700 new jobs and supporting advanced “end of runway” shipping capabilities

Certifications:

ISO 14001: Environmental management standard that specifies requirements for an effective environmental management system, widely recognized as the main industry certification for UPS Inc.

Operational Capabilities:

Consolidated Revenue: $21.2 billion for Q2 2025
Operating Margin: 8.6% for Q2 2025 (GAAP)
Revenue Per Piece Growth: 4.5% year-over-year increase in Q1 2025

warehouses and logistics hubs showcasing modern distribution centers, automated facilities, and supply chain infrastructure

Global Locations & Network

Extensive global network connecting businesses worldwide with reliable logistics solutions.

Geographic Scope:

UPS Inc. operates one of the world’s largest logistics networks, serving millions of customers in over **220 countries and territories** across six continents. With more than **1,800 operating facilities** and a workforce exceeding 500,000 employees, UPS provides comprehensive supply chain and package delivery solutions at a global scale.

Strategic Hubs:

Louisville, USA: Worldport at Louisville Muhammad Ali International Airport is UPS's primary global air hub, handling over 250 flights daily and sorting up to 416,000 packages per hour, making it the central facility for domestic and international package distribution.
Atlanta, USA: The corporate headquarters in Atlanta serves as the nerve center for global strategy, executive leadership, and coordination of UPS’s worldwide logistics and supply chain operations.
Cologne, Germany: The Cologne Bonn Airport hub is UPS’s main European air hub, processing up to 190,000 packages per hour and serving over 200 countries, making it the second-busiest UPS hub globally by daily flights.
Shanghai, China: The Shanghai Pudong International Airport hub is a major Asia-Pacific gateway, sorting approximately 17,000 packages per hour and managing all UPS shipments into and out of China.
Shenzhen, China: The Shenzhen Bao'an International Airport hub is one of UPS’s largest facilities in Asia, sorting about 18,000 packages per hour and supporting both intra-Asia and international shipments.
Hong Kong, China: The Hong Kong International Airport hub serves as a key transshipment point between Asia and Europe, sorting around 4,500 packages per hour.
Miami, USA: The Miami International Airport hub is the main Latin America and Caribbean gateway, supporting cross-border trade and handling both international and domestic packages for the southern United States.
Hamilton, Canada: The John C. Munro Hamilton International Airport hub is UPS’s primary Canadian air hub, processing about 6,000 packages per hour and supporting national and cross-border logistics.
East Midlands, United Kingdom: The East Midlands Airport hub is a major European facility, supporting UPS’s operations across the UK and Europe.
Kuala Lumpur, Malaysia: The Kuala Lumpur International Airport hub is a key Southeast Asian gateway, supporting regional and international air cargo operations.

Partnerships:

UPS Inc. forms strategic partnerships and alliances with technology providers like SAP and Snowflake, e-commerce platforms such as Stamps.com, logistics and supply chain companies including Sealed Air Corporation, and major organizations like the United States Postal Service (USPS), enabling it to expand service offerings, enhance operational efficiency, and strengthen its global market reach.

Carrier Partners & Alliances

Strategic partnerships and alliances that enhance our global reach and service capabilities.

Strategic Partnerships:

Partner	Type
NTT DATA	Strategic Collaboration
American Express	Collaboration
ProShip	Technology Partnership
U.S. Small Business Administration	Alliance
Metro Atlanta Chamber	Alliance

Service Portfolio

Comprehensive range of logistics and transportation services tailored to meet diverse customer needs.

Core Services:

UPS Ground: Day-definite ground delivery service for packages across the U.S., typically within 1-5 business days, offering reliable and cost-effective shipping for businesses and consumers

Value-Added Services:

UPS My Choice: Provides customers with delivery alerts and the ability to reschedule or reroute packages, enhancing convenience and flexibility.
UPS Returns® Services: Offers streamlined return solutions for businesses and consumers, improving customer satisfaction and simplifying the returns process.

Digital Offerings:

ShipWorks: UPS Digital Connections application for integrated shipping management across 90+ online marketplaces and carts

Industry Reputation & News

Recognition and achievements that demonstrate our commitment to excellence and innovation.

Awards & Recognition:

Newsweek America's Best of the Best 2025: UPS ranked No. 1 in the shipping and delivery services category, recognizing excellence in customer value, brand image, trustworthiness, and ease of use.

Recent Developments:

Ground Portfolio Expansion: In April 2025, UPS launched UPS Ground Saver® and UPS Ground with Freight Pricing, offering new economical and flexible ground shipping options for residential and commercial customers, enhancing delivery speed and control while reducing costs.

Analysis & Future Outlook

Strategic vision and future initiatives that will shape the next generation of logistics services.

Strengths:

Extensive Global Delivery Network: UPS operates in over 220 countries and territories, supported by a vast fleet and advanced logistics infrastructure, enabling reliable and efficient delivery services worldwide.

Weaknesses:

High Operating Costs: UPS faces significant expenses related to fuel, labor, and vehicle maintenance, which can reduce profit margins and make it challenging to remain competitive.

Opportunities:

Expansion in Healthcare Logistics: UPS can leverage its global network and technology-driven solutions to capture more of the growing healthcare logistics market, providing specialized services for medical shipments and supply chain management.

Risks:

Industry Competition: The parcel delivery market is intensely competitive, requiring UPS to continually adapt to pricing pressures and service innovations from rivals, which can impact market share and profitability.

Strategic Initiatives:

Network of the Future: UPS is optimizing and further automating its core integrated network through the "Network of the Future" initiative, aiming to lower its cost to serve and drive higher productivity and efficiency.

UPS Inc.