Global SaaS leader in customer experience and revenue management solutions
CSG Systems International, Inc. (CSG) is a global provider of customer engagement, revenue management, and payment solutions, primarily serving the telecommunications, media, and technology sectors. Founded in 1994 and headquartered in Englewood, Colorado, CSG delivers cloud-based platforms that enable digital commerce, customer experience management, and 5G data handling. The company operates as a high-growth SaaS provider, supporting over 1,000 clients in more than 25 countries with a workforce exceeding 5,700 employees. CSG is recognized for its innovative approach to digital transformation, helping clients launch new services, expand into new markets, and optimize customer interactions. CSG does not operate as an NVOCC or provide maritime logistics or freight forwarding services. Its business model is focused on software and technology solutions for customer experience and revenue operations, not shipping or containerized cargo transport.
CSG's leadership team includes President and CEO Brian Shepherd, supported by a board of directors and executive management with deep experience in technology, finance, and operations. The company emphasizes a collaborative and inclusive culture, with a focus on innovation and customer-centricity. Key executives oversee global operations, product development, and strategic growth initiatives.
CSG delivers advanced SaaS platforms and cloud-based solutions, leveraging modern architectures to support digital transformation for its clients. The company invests heavily in research and development, focusing on scalability, security, and integration with emerging technologies such as 5G and IoT. CSG does not own or operate physical shipping equipment, containers, or vessels.
CSG operates in over 25 countries, serving a diverse client base across the Americas, Europe, the Middle East, Africa, and Asia Pacific. Its global presence is supported by regional offices and a distributed workforce, enabling localized support and service delivery. The company partners with some of the world's largest brands, providing solutions that scale across multiple geographies and regulatory environments.
CSG reported annual revenues of $1.2 billion, reflecting strong growth in its SaaS and digital solutions business. The company maintains a robust financial position, with consistent profitability and a market capitalization exceeding $4 billion. CSG's financial strategy emphasizes sustainable growth, investment in innovation, and expansion into new markets.
CSG offers a comprehensive suite of SaaS solutions including customer experience management, billing and payments, revenue management, and digital monetization platforms. The company specializes in enabling digital commerce, supporting 5G and IoT deployments, and providing end-to-end customer journey orchestration. CSG's services are tailored for large enterprises in telecom, media, and technology, focusing on automation, analytics, and seamless integration with client systems. The company does not provide freight forwarding, container shipping, or NVOCC services.
