CLASS I RAILROAD
CSX moves over 6 million carloads annually across a 21,000-mile network, connecting 23 states and two Canadian provinces with critical supply chains from ports to major cities. In 2024, CSX completed the integration of Pan Am Railways, expanding its reach into New England and strengthening its position as a leading Class I railroad.
CSX Transportation is a Class I freight railroad that operates one of North America's most extensive rail networks, connecting businesses across 23 states and the Canadian provinces of Ontario and Quebec with safe, efficient, and environmentally responsible transportation solutions. The network covers approximately 21,000 route miles, primarily serving the eastern United States, and handles a diverse mix of freight including intermodal containers, coal, chemicals, agricultural products, and automotive shipments..
FOUNDING HISTORY & ORGANIZATIONAL STRUCTURE
CSX Transportation was formally established in 1986 as the successor to Seaboard System Railroad, following the 1980 merger of Chessie System and Seaboard Coast Line Industries. The company expanded significantly through the 1999 joint acquisition of Conrail assets with Norfolk Southern and the 2022 acquisition of Pan Am Railways, which extended its service into northern New England..
HEADQUARTERS & OPERATIONAL BASES
The CSX headquarters is located at 500 Water Street, Jacksonville, Florida 32202. The facility serves as the central hub for executive leadership, strategic planning, and network operations, housing key departments such as dispatch, customer service, and technology development..
LEADERSHIP & EMPLOYEES
Joseph R. Hinrichs serves as CEO and President of CSX Transportation. The executive team includes Jamie Boychuk as Executive Vice President of Operations, who brings decades of rail industry experience, and Kevin Boone as Executive Vice President of Sales and Marketing, known for his expertise in logistics and customer solutions. Angela Williams, Chief Human Resources Officer, leads workforce development and diversity initiatives, while Steve Fortune, Chief Digital and Technology Officer, oversees the company’s digital transformation and technology strategy.
CSX employs approximately 22,500 people, with about 17,000 serving as skilled craftspeople, maintenance workers, and service teams who keep the network running safely and efficiently. The company has made efforts to increase workforce diversity and supports a broad range of operational roles, from train crews to technology specialists.
FACILITIES & OPERATIONS
Major CSX facilities include the Selkirk Yard in Selkirk, New York, which is one of the largest classification yards in the Northeast, and the Waycross Yard in Waycross, Georgia, a key hub for southern freight flows. The company also operates the Avon Yard in Indianapolis, Indiana, the Cumberland Terminal in Cumberland, Maryland, and the Curtis Bay Terminal in Baltimore, Maryland. Other significant facilities include the Nashville Yard in Tennessee, the Hamlet Terminal in North Carolina, and the Willard Yard in Ohio, each serving as critical nodes for regional and national freight distribution.
CSX maintains ISO 14001 environmental certification at several major facilities and has received multiple safety awards from the Association of American Railroads and the Federal Railroad Administration. The company is fully compliant with FRA safety regulations and has been recognized for its environmental stewardship and workplace safety programs.
EQUIPMENT & INFRASTRUCTURE
CSX handles a wide range of container types, including standard intermodal containers up to 53 feet in length, boxcars for general freight, and specialized tank cars for chemicals and liquids. The company also operates covered hoppers for grain and bulk commodities, as well as flatcars for automotive and large equipment shipments.
CSX utilizes advanced technology platforms such as the Railcar Tracking System for real-time shipment visibility, a centralized dispatch system for network management, and a customer portal that allows shippers to track, schedule, and manage shipments online. The company offers APIs for seamless integration with customer logistics systems and employs automation technologies in yards and terminals to improve efficiency.
The CSX network spans 23 U.S. states and the Canadian provinces of Ontario and Quebec, covering approximately 21,000 route miles. Key corridors include the I-95 corridor from Florida to New York, the Midwest-to-Atlantic routes, and connections to major ports such as Savannah, Charleston, and New York/New Jersey.
CSX maintains strategic partnerships with major railroads including Canadian National, Canadian Pacific Kansas City, and Norfolk Southern, as well as global shipping lines and third-party logistics providers. These partnerships enable seamless interline service and expanded market reach for customers.
FINANCIAL METRICS & STABILITY
In 2024, CSX reported a pre-tax profit of $4.1 billion on revenues of $14.7 billion. The company’s operating ratio improved to 58.5 percent, reflecting enhanced operational efficiency and cost control.
Recent capital investments include over $2.3 billion in infrastructure upgrades, technology enhancements, and equipment modernization in 2024. The acquisition of Pan Am Railways was completed in June 2022, expanding CSX’s presence in New England and increasing its access to key markets.
SERVICE PORTFOLIO
CSX offers a comprehensive range of logistics services, including full container load and less than container load shipments, transloading, warehousing, and supply chain management. Additional services include customs brokerage, trade compliance consulting, cargo insurance, and specialized handling for hazardous materials and oversized freight.
CSX has launched a new digital customer portal to enhance self-service capabilities and streamline day-to-day activities for clients. The company also offers an API Center to facilitate seamless integration with customer systems, providing real-time shipment tracking, electronic billing, and automated notifications.
INDUSTRY REPUTATION & NEWS
CSX is actively working to enhance operational efficiency and service quality. The company has implemented automated obstacle scanners at key hubs and loading parks to improve safety and efficiency in handling intermodal containers. Recent initiatives also include expanded use of predictive analytics for maintenance and network optimization.
CSX’s Site Certification Program has identified optimal rail-served sites and conducts in-depth reviews to ensure readiness for industrial development. The program aims to minimize development risks for customers and enhance supply chain efficiency, and the company has received recognition for its commitment to safety and environmental stewardship.
ANALYSIS & FUTURE OUTLOOK
